Butterfly Aesthetics, we strive to provide exceptional aesthetic treatments and services tailored to your needs. To maintain the quality of our services and accommodate all our valued clients, we have established the following Cancellation Policy. Please read this policy carefully to understand our procedures and your responsibilities regarding appointment scheduling and cancellations.

1. Appointment Scheduling

• Advance Booking:
  Appointments for aesthetic treatments and services must be scheduled in advance through our website or by contacting our office directly at 1-833-742-6869 or bu********************@gm***.com.
• Confirmation:
  Upon booking, you will receive a confirmation email or message detailing your appointment date, time, and services booked. Please review this information carefully and notify us immediately of any discrepancies.

2. Cancellation Policy

We understand that life can be unpredictable, and sometimes you may need to reschedule or cancel your appointment. Please adhere to the following guidelines to minimize inconvenience for both you and other clients.

2.1. Notice Period

• Standard Notice:
  To avoid cancellation fees, appointments must be canceled or rescheduled at least 24 hours in advance of the scheduled time.
• Late Cancellations:
  Cancellations made less than 24 hours before the appointment are subject to cancellation fees as outlined below.

2.2. Cancellation Fees

• Weekday Cancellations:
  Cancellations made from Monday to Friday incur a $75 fee.
• Weekend Cancellations:
  Cancellations made on Saturdays and Sundays incur a $150 fee.
• No-Show Policy:
  Failure to attend a scheduled appointment without prior notice will be treated as a no-show and will incur the respective cancellation fee based on the day of the missed appointment.

2.3. Payment of Cancellation Fees

• Method of Payment:
  Cancellation fees will be charged to the credit card on file or billed directly to the client. Please ensure your payment information is up to date to avoid any inconvenience.
• Notification:
  You will receive an email or message notifying you of any applicable cancellation fees following a late cancellation or no-show.

2.4. Rescheduling Appointments

• Flexibility:
  We encourage clients to reschedule their appointments whenever possible. Rescheduling within the 24-hour notice period avoids any cancellation fees.
• Process:
  To reschedule, please contact us via 1-833-742-6869, bu********************@gm***.com, or through our website as soon as possible.

2.5. Exceptional Circumstances

• Waivers:
  We understand that emergencies and unforeseen events can occur. Cancellation fees may be waived at the discretion of our management team in cases of severe illness, family emergencies, or other significant circumstances.
• Documentation:
  In situations where a fee waiver is requested, appropriate documentation may be required to support your case.

3. How to Cancel or Reschedule an Appointment

To cancel or reschedule your appointment, please use one of the following methods:

• Online:
  Visit our website and navigate to the “My Appointments” section to manage your booking.
• Phone:
  Call our office at 1-833-742-6869 between 9:00 AM and 6:00 PM, Monday through Friday.
• Email:
  Send a cancellation or rescheduling request to bu********************@gm***.com with your appointment details.

Please provide your full name, appointment date and time, and the reason for cancellation or rescheduling to facilitate a smooth process.

4. Impact on Future Bookings

Repeated late cancellations or no-shows may result in the following:

• Booking Restrictions:
  Clients may be required to provide a deposit for future appointments.
• Termination of Services:
  In extreme cases, we reserve the right to discontinue services to clients who consistently violate our Cancellation Policy.

5. Contact Information

If you have any questions or need further clarification regarding our Cancellation Policy, please do not hesitate to contact us:

• Phone: 1-833-742-6869
• Email: bu********************@gm***.com
• Office Address:
  Butterfly Aesthetics
  251 Richmond Hill Rd
  Staten Island, NY 10314
• Website: butterflyaesthetics.nyc
• Directions:
  Get Directions

6. Policy Updates

We reserve the right to modify this Cancellation Policy at any time. Clients will be notified of any significant changes through our website or via email.